delivery policy
Once you have placed your order, you will receive an Order Confirmaton to the email address connected to your account. Our warehouse (located in suburban Mebourne) will then dispatch your order within three business days. Orders to metro Melbourne/Sydney/Regional Victoria are delivered via our warehouse's delivery service and all other orders are sent via Pack Send, TOLL, Freight Hub or Australia Post.
Delivery Times:
Sent via our warehouse and delivery partners:
Melbourne/Sydney Metro - 2-4 days
Regional VIC - 2-7 days
Sent via mainly via Australia Post:
NSW - 1-2 weeks
QLD - 1-2 weeks
SA - 1-2 weeks
WA - 1-2 weeks
TAS - 1-2 weeks
NT - two weeks
If you need your order urgently - please contact bookclub@thestory.com.au and we wil see what we can do to make it happen.
Delivery Notes:
- All risk of loss or damage to the products passes to you when we dispatch the products. If for any reason we are unable to dispatch your order, we will notify you within 2 business days.
- If you have paid by bank transfer, please add up to 72 hours to your order to allow for processing and clearing of funds. Bank transfers will extend delivery times.
- Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.
- Please note we cannot deliver courier delivered parcels to PO Box addresses. We can however use Australia Post Express Bags and we will provide you with a parcel identification number.
- Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight estimate calculator.
- All freight prices are to metro areas only. Some locations may incur extra freight charges depending on your location. Should this be the case, The Story Wines will contact you upon placing your order to confirm delivery address and any additional costs required.
- in accordance with the Victorian Commission for Gambling and Liquor Regulation, all deliveries must occur betfore 11pm.
